Refund and Returns Policy

Royal Gifts Collection – Return & Refund Policy

Thank you for shopping with Royal Gifts Collection at www.giftscollection.online. We appreciate your trust in us, and we are committed to providing you with a satisfying shopping experience. Please review our Return & Refund Policy below.

1. Returns

1.1 Eligibility:
You may request a return within 14 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

1.2 Process:
To initiate a return, please contact our customer service team at info@giftscollection.online or call us at +971 50 4176230. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process.

1.3 Return Shipping:
Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

2. Refunds

2.1 Eligibility:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are processed based on the original payment method.

2.2 Processing Time:
Refunds are typically processed within 7 business days after the returned items are received. Please note that it may take additional time for the refund to reflect in your account.

2.3 Non-Refundable Items:
Certain items are non-refundable, including personalized or customized products, gift cards, and items that are not in their original condition.

3. Exchanges

We do not offer direct exchanges. If you need a different item, size, or color, please return the original item following the return process and place a new order.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@giftscollection.online with photos of the damaged or defective product. We will provide further instructions on how to proceed.

5. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Royal Gifts Collection
Phone: +971 50 4176230
Email: info@giftscollection.online

Note: This Return & Refund Policy is subject to change without prior notice. Please refer to the policy on our website for the most up-to-date information.